Lim, et. al. (2007) apply a visual perception theory (gestalt) to interaction design, defining 11 attributes of interaction.

Kellar, Watters, & Shepherd (2006) offer a high-level classification of user’s activities on the web as goal-based information tasks, these could be helpful when structuring personas. The information goals they discover are: information seeking, exchange, maintenance and, perhaps, monitoring.

Metzger performs a literature review on efforts to improve the credibility assessment skills of Internet users, including checklist and contextual models, as well as empirical studies. She then details the new strategies suggested by her review and proposes future directions for web credibility research. Her dual-processing model highlights the importance of studying not just a user’s ability to evaluate, but also their motivation to do so.