Dervin and Nilan (1986) trace the paradigm shift in information needs research away from systems-centered and toward a more user-centered approach. I was particularly intrigued by those user-centered studies that examined information needs: (1) by the different kinds of information needed at different stages in research; (2) by eliciting statements of problematic situational activities; and (3) as observable behavioral indicators.

Learn about how user research techniques are relevant in the web development, IA and UX fields.  Read these summaries and reflections on part 4 in Donald Case's book on Human Information Behavior (HIB).